Privacy Policy




Last edited on

Feb 13, 2023

1. Introduction

Welcome to RewardSplash, a service provided by Splash Tech Pty Ltd (ABN 85 665 693 069). We value the trust you place in us. We recognize the importance of protecting the privacy and confidentiality of the Personal Information of our users, merchants, and all individuals we engage with. Our commitment is not just driven by legal obligations, but by our desire to ensure that your experience with RewardSplash is secure, transparent, and tailored to your preferences.

While our primary goal is to offer users a seamless rewards experience, we understand the significance of safeguarding personal information. We only gather essential data required to deliver our services, understand your preferences, and enhance your overall experience with RewardSplash.

Under no circumstances do we sell your information.

We are steadfast in our dedication to implementing stringent policies, practices, and processes that ensure the secure collection, use, and disclosure of the Personal Information you entrust to us, in line with the prevailing Personal Information protection legislation.

Outlined below is our comprehensive Personal Information protection policy. We take pride in our commitment to privacy and security and welcome any feedback or concerns. Should you have any queries or require assistance, please don't hesitate to reach out to us at

2. Personal Information

At RewardSplash, "Personal Information" encompasses any information, inclusive of opinions, whether factual or otherwise, and irrespective of its physical documentation, concerning an individual who is either identified or can reasonably be identified. This definition is in line with the broader understanding of Personal Information, which considers both the direct identifiers and the context in which the data is used, potentially leading to the identification of an individual.

Types of Personal Information We Collect

When you interact with RewardSplash, either through our website, mobile application, or any other platform under our Services, we may collect the following types of Personal Information:

  • Basic Identifiers Your name, username, and password.

  • Contact Information Email address, street address, and telephone number.

  • Demographics Date of birth and gender.

  • Preferences Your preferences related to our products, services, or those of our merchant partners, as provided by you during your use of our platform.

  • Third-party Data Information from third-party sources, such as our merchant partners, data providers, and credit organizations, in compliance with legal permissions.

  • Device Details Information about the device you use to access our platform, including carrier/operating system, connection type, IP address, mobile payment methods, and interactions with other retail technologies like NFC Tags, QR Codes, or mobile vouchers. This data might be automatically collected when you use our platform.

  • Location Information Data about your geographical location.

  • Engagement Data Details regarding your engagement with our offers or those of our merchant partners.

  • Connections Information about your connections with others whose Personal Information we might collect or hold.

  • Referral Data Personal information about your friends and contacts if you participate in RewardSplash's referral programs or if you connect your contact list information on your device with your account or establish a connection between a social media platform and your account.

  • Payment Information Details of your credit card, debit card, and other online payment methods or gateways, including direct debit details for your bank account, necessary for processing transactions on the app.

  • Transaction Records Details related to your transactions, usage of our products, services, or rewards.

For quality assurance and training purposes, any telephone interactions with us might be recorded.

The above Personal Information might be collected directly from you or sourced from third parties, always ensuring the utmost respect for privacy norms and regulations.

3. How We Collect Personal Information

RewardSplash may collect personal information in various ways:

  1. Directly from You This includes information you provide:

    • When you register on our mobile application or website.

    • When you provide feedback or interact with our customer support.

    • During your participation in events, promotions, surveys, or competitions we host.

    • When you provide details about your preferences, personal or business affairs.

    • When you respond to our marketing initiatives or communications.

    • When you submit transaction details or payment information.

  2. Through Your Use of Our Services as you navigate through our platform, we may collect:

    • Device details like carrier/operating system, IP address, and other technical identifiers.

    • Usage data, such as pages visited, time spent on pages, items searched, and transaction history.

    • Location data, especially if certain services you use depend on your geographical location.

  3. From Third Parties This could be:

    • Business partners or merchants associated with RewardSplash.

    • Data providers or credit organizations.

    • Publicly available sources.

    • Third-party platforms, especially if you connect your RewardSplash account with platforms like Google or social media accounts.

  4. Through cookies and Similar Technologies We use cookies, which are small data files sent to your browser, to store and track information about your activities on our website. This helps us provide a more tailored and efficient experience for you. While you can turn off cookies processing in your browser, doing so might affect the functionality of our platform.

Purposes for Collecting Personal Information

We collect and hold your personal information for various purposes, including:

  • Delivering our products and services to you.

  • Confirming your identity and processing your transactions.

  • Enabling communication between you and our merchant partners or non-profit organizations (NPOs) you interact with.

  • Managing our relationship with you and evaluating our business performance.

  • Informing you about our products, services, events, or activities, including location-specific offers.

  • Facilitating research, data analysis, and business operations.

  • Complying with legal and regulatory requirements.• Protecting our platform from fraud and ensuring the security of our users.

  • Direct marketing and promotional activities.

  • Enhancing the overall user experience on our platform.

It's essential to understand that our primary goal in collecting personal information is to provide you with a safe, efficient, and customized experience. We aim to only collect personal information that is necessary for our legitimate purposes and to comply with our legal obligations.

4. Location and Geographic Information

How We Use Your Location Information

  1. Tailored Services By understanding where you are, we can provide services that are more relevant to your current context. For instance, if you're in a particular neighbourhood, we might show you offers or promotions from our partner businesses in that area.

  2. Notifications If you have 'background location' enabled on your device, our platform may occasionally access your device's location even if you're not actively using our services. This allows us to send you timely notifications about offers, plans, or other interesting opportunities near you.

  3. Mapping and Directions We might use your location to display maps or provide directions to one of our partner businesses, ensuring you can easily find and access the services you're interested in.

Your Control Over Location Data

Your privacy is paramount to us. Therefore:

  • We will not share your current location with other users or third-party partners.

  • You have complete control over your location data. If you wish to stop sharing your location with us, you can do so at any time through the location permission option under your Account Profile on our platform.

At RewardSplash, we believe in providing services that are both convenient and respectful of your privacy. We ensure that all location data we access is used responsibly and in ways that add value to your experience with us.

5. Use and Disclosure of Personal Information

Use of Personal Information

RewardSplash is committed to ensuring the privacy and security of your Personal Information. We do not sell or trade your Personal Information with third parties. The Personal Information we collect serves specific purposes, which include but are not limited to:

  1. Service Administration Primarily, we utilize your Personal Information to process your orders, track your transactions with our merchant partners, credit rewards into your RewardSplash account, and handle payments associated with such transactions.

  2. Service Enhancement We use your Personal Information to investigate any complaints, claims, or disputes. Additionally, we use it to improve our platform's performance, deliver quality service, understand your preferences, develop new products, and personalize the services we offer.

  3. Customer Service This includes using your Personal Information to respond to your inquiries, provide updates, and address any feedback or concerns you might have.

  4. Security and Compliance We use your Personal Information to detect and prevent fraudulent activities, conduct internal audits, and meet legal and regulatory requirements.

Disclosure of Personal Information

Your Personal Information may be shared with:

  1. RewardSplash Group Companies within the RewardSplash group for operational purposes.

  2. Business Partners and Service Providers This includes merchant partners, payment service providers, third-party service providers associated with marketing promotions, and other operational services.

  3. Regulatory Bodies Relevant regulators, statutory boards, or authorities, or law enforcement agencies if required by law.

  4. Potential Business Transactions In the event of a potential business transaction, such as a merger, acquisition, or asset sale, your Personal Information may be shared with relevant parties.

  5. Third-party Intermediaries If you choose to participate in online or app-based service offerings, your Personal Information may be disclosed to and stored in software operated by a third-party intermediary.

Direct Marketing and Communication

We may communicate with you through various channels, including phone, email, SMS, or push notifications if you use our app. These communications may inform you about existing and new products, services, or promotions that might interest you.

All our direct marketing emails comply with the SPAM Act 2003 (Cth) and will always include an 'unsubscribe' option. If you wish to opt-out of SMS communications, you can reply with "STOP". For push notifications, you can adjust your preferences in your device settings. You can also contact us directly to request removal from our direct marketing list.

Please note that while you can opt-out of marketing communications, you cannot opt-out of essential service-related notifications.

Overseas Data Transfer

By providing us with personal information, you consent to the potential disclosure of your information outside of Australia. Some overseas third parties may not be regulated by the Privacy Act and the Australian Privacy Principles, meaning they might not be held accountable under the Privacy Act for potential breaches.


RewardSplash is dedicated to maintaining the trust and confidence of our users. We are transparent about how we use and disclose your Personal Information and always strive to use it in ways that benefit and protect you. If you have any concerns or questions about how your data is handled, please do not hesitate to contact us.

6. Security of Personal Information

RewardSplash is deeply committed to ensuring the security and integrity of your personal information. We understand the importance of safeguarding your data and have implemented rigorous measures to protect it.

Physical and Digital Safeguards

  1. Secure Connection All web pages on RewardSplash where personal information is transmitted utilize a secure, encrypted 128-bit SSL connection. This encryption standard is industry-recognized and is estimated to take over a trillion years to breach.

  2. Server Security We ensure that personal information related to you is stored on servers equipped with advanced safeguards to prevent any security breaches.

  3. Access Control We have robust systems in place to limit access to the information in our databases. This ensures that only authorized personnel can access sensitive data.

  4. Verification Processes We have implemented stringent verification processes to deter unauthorized access to personal information.

  5. Data Destruction Once your personal information is no longer required for our business operations or legal obligations, we ensure it is securely destroyed.

Online Data Transmission

While we strive to protect your personal information, it's essential to note that data transmission over the internet can never be guaranteed to be entirely secure. Although we take all necessary precautions, we cannot warrant the security of any information you transmit to us online.

Commitment to Data Security

Despite our rigorous security measures, no system can be entirely immune from potential breaches. However, we continuously monitor, update, and improve our security protocols to ensure the highest level of protection. We are committed to taking all reasonable steps to secure your data, but we cannot guarantee that your information will never be disclosed in a manner inconsistent with this Privacy Policy. If you have any concerns or questions about our security measures, please feel free to contact us.

7. Links to Other Websites

Our Services may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

8. Your Rights and Controlling Your Personal Information

Your Choices

It's essential to us that you understand your rights concerning your personal information. By providing personal information to RewardSplash, you acknowledge that we will collect, hold, use, and disclose your personal information in alignment with this Privacy Policy. While you have the choice not to provide personal information, please be aware that withholding certain information may impact your experience with our Services.

Information from Third Parties

If we obtain personal information about you from a third party, we will handle it with the same level of protection as outlined in this Privacy Policy. If you're providing information about another individual, you confirm that you have their consent to share their information with us.

Anonymity and Pseudonymity

Whenever feasible, we offer you the choice to interact with us without revealing your identity or by using a pseudonym.

Restricting and Unsubscribing

If you've previously given us permission to use your personal information for direct marketing, you can change your decision anytime by reaching out to us. Additionally, you can unsubscribe from our email database or opt out of marketing communications through the opt-out features provided in the communication.

Access to Your Information

You have the right to request details of the personal information we hold about you. Please note that an administrative fee might be charged for providing this information.

Correction of Information

If you believe any information we hold about you is inaccurate, outdated, incomplete, irrelevant, or misleading, please contact us. We are committed to promptly correcting any information that is found to be inaccurate, incomplete, or out of date.

Withdrawal of Consent

You can withdraw your consent to our collection, use, and disclosure of your information at any time. However, please understand that withdrawing your consent might affect our ability to provide you with our products or services. If you choose to withdraw your consent, such as by uninstalling our web extension, we may not be able to fulfill certain service obligations to you.

Data Removal and Retention

If you wish for your personal information to be permanently removed, you can delete your account via the Application using the "Delete Account" option under your Account Profile. Upon confirmation, all your personal information will either be deleted or undergo a de-identification process within 30 days. This action is irreversible.

Complaints and Feedback

If you have concerns or wish to file a complaint about how we've managed your personal information, please contact us with a detailed description. We will promptly investigate and respond, outlining the results of our investigation and any actions we'll take in response. If you're unsatisfied with our resolution, you also have the right to escalate the matter to the relevant authority.

For any inquiries, corrections, complaints, or to exercise any of your rights mentioned above, please contact us at We are dedicated to ensuring that your rights are respected and will address any concerns you might have in a timely and comprehensive manner.

9. Changes to Privacy Policy

RewardSplash reserves the right to modify, amend, or update this Privacy Policy at any given time to align with industry practices, changes in legal or regulatory requirements, or to reflect any adjustments in our operations. While we are committed to keeping our users informed, it is your responsibility to regularly review this policy to stay updated on any changes. Any modifications to this policy will be promptly published on our platform.

By continuing to use our services after any changes are made, you agree to be bound by the revised terms of the Privacy Policy.